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How to Withdraw Money from a Restricted Moniepoint Account

by James
3 minutes read

Hey there! Have you found yourself in a bit of a pickle with your Moniepoint account? Don’t worry, you’re not alone. Here’s a straightforward guide on how to get your money out of a restricted Moniepoint account without breaking a sweat.

What is Moniepoint?

First things first, let’s talk about Moniepoint. It’s a handy mobile money service in Nigeria that lets you handle all sorts of financial tasks right from your phone. Think of it as your personal bank on-the-go! It’s legit, licensed by Nigeria’s Central Bank, and has a massive network of agents across the country.

Why Might My Moniepoint Account Get Restricted?

So, you might be wondering, “Why is my account restricted in the first place?” Here are the usual suspects:

  • PIN troubles: Too many wrong PIN entries can lock you out.
  • Not hitting targets: If you’re a Moniepoint agent, there’s a daily transaction target to meet.
  • Dodgy activity: Suspicious transactions can raise red flags.
  • Breaking the rules: Not playing by Moniepoint’s terms can land you in hot water.

Steps to Get Your Money Out

Alright, let’s get down to business. Here’s how you can get your money out of that restricted account:

  1. Reach Out to Moniepoint Customer Support

    • Call them: 0814150017
    • Email: support@moniepoint.com
    • Social media or talk to your agent
    • Explain your situation and ask for help. Be ready to give them any info they need.
  2. Prove It’s You

    • They’ll ask for:
      • A valid ID like your national ID or driver’s license.
      • A recent photo of you.
      • A utility bill to show where you live.
    • Just send over clear copies when they ask.
  3. Get a New PIN and Password

    • After they verify you, they’ll send you a new 6-digit PIN via SMS.
    • You’ll also get a temporary password for online or app access.
    • Log in ASAP and change that password to something only you know.
  4. Get Back to Your Account

    • Now, you should be back in action!
    • Check your balance, move money around, do your thing.

Tips to Keep Your Account Safe

Want to avoid this mess next time? Here are some tips:

  • Strong PIN: Make it random, not something like “123456”.
  • Memorize It: Don’t write it down anywhere.
  • Hit Those Targets: If you’re an agent, meet your daily goals.
  • Keep an Eye Out: Check your account regularly for anything fishy.
  • Secure Your Devices: Use good passwords and antivirus software.


  1. How long does it take to unlock a restricted Moniepoint account?

    • Usually, it’s 1-3 business days. Quick tip: the faster you send over your documents, the quicker it’ll be.
  2. Can I unlock my account without calling customer support?

    • Nope, you’ve got to get in touch with them to sort things out.
  3. What if I miss my daily transaction target a couple of times?

    • A day or two won’t hurt, but keep missing it and you could get restricted or even suspended.


Dealing with a restricted Moniepoint account can be a hassle, but it’s not the end of the world. By following these simple steps and tips, you can get your account back on track in no time. Remember, communication is key! Stay in touch with Moniepoint’s support team, keep your info handy, and you’ll be back to banking on-the-go in no time.

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